Operation Quality Specialist
Nr ref.: 4406

Would you like to become a kind of Sherlock Holmes of IT landscape to investigate and find an underlying root causes of the IT Incidents and Problems?


We are now looking for a Problem Manager to help us stabilize our IT environment and prove your skills and ability to deliver in complex banking environment.    


In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career. 


About this opportunity


Welcome to the Problem Management team. We add value by prevent Problems and resulting Incidents from happening, eliminate recurring Incidents, minimize the impact of Incidents that cannot be prevented and ultimately make sure IT services are stable, timely and accurate. As Problem Manager, you’ll play a valuable role in investigating an underlying root causes of IT Incidents and Problems and defining preventives which help to avoid re-occurence of the issues and eventually stabilize IT environment.


What you’ll be doing:

  • As a Problem Manager you will be accountable for analysis and resolution actions of business critical problem investigations,
  • Coordinate operational meetings to find root causes and secure that the quality is according to agreed standards,
  • Govern the lifecycle of the preventive measures established during an investigation and ensure this is reported weekly to senior management, 
  • Keeping the problem record accurate and up to date on a daily basis,
  • Delivering high quality and first-class service and support,
  • Maintain and keep Problem Management process up to date,
  • Interact on a global level with different IT groups within Nordea.

You’ll join an international, cross-border team of problem managers who play a vital role in overall operations stability of IT services. The role is based in Warsaw.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you:

  • Have a working knowledge of a broad range of IT systems,
  • Have a strong driving force and ability to work independently,
  • Possess an analytical mindset, big-picture thinking, detail-oriented,
  • Have attention to details, working independence and understanding of importance and impact of performed tasks,
  • Are dedicated, creative and persistent approach to support and improve our IT environment.

Your experience and background:  

  • Technical IT background, either professional or educational,  
  • Knowledge and professional experience of ITIL processes and ITSM tools (certificate will be an advantage),  
  • Fluent written and spoken English, 
  • Problem management skills.
  • Knowledge of PowerBI, Excel, Splunk will be an advantage.

If this sounds like you, get in touch!


Next steps

Submit your application no later than 17/12/2021. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (nordea.com)

We reserve the right to reply only to selected applications.


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