Be Poland Think, Solve, Execute Sp. z o.o. has a proven position of being reliable partner for financial services organisations to analyse complex requirements, find solutions and implement them in their entirety, regardless of their complexity. A key success factor is the combination of IT know-how, nearshore delivery service efficiency, agility of implementations and excellent understanding of Financial industry, implemented by a team of specialists possessing all the skills required and who work to very high-quality standards.

Since the foundation of Be Poland in 2013, we have been continually expanding and customising our spectrum of services. Today, we are privileged to have in our team the best individuals in each sector we operate within the financial services industry.

IT Service Manager
Place of work: Warsaw
The role:
  • Involvement in incident management/problem management/change management processes on Infrastructure behalf
  • Coordination of high risk incidents investigation, escalation focal point of contact for our team, both internal and external (other teams/vendors)
  • Alignment on global ICT processes with Transformation Office, constantly improving and adapting our internal processes
  • Improving our relationship with other TECH teams and vendors, coordinating service fulfillment and SLA tracking
  • Reporting of ICT processes for MIB Infrastructure team to senior managers, global ICT teams etc.
Required skills:
  • 10+ yrs of IT experience in the area of operating systems, databases, servers
  • ITIL  certification
  • 3+ yrs experience working with ICT Processes (Incident Management, Problem Management, Change Management)
  • Successful history of cooperating with other IT teams and external vendors/partners
  • Positive attitude towards working with business and technical internal customers, as well as senior managers
  • Being able to work independently - track, report and escalate issues
  • Ability to explain technical issues to senior management and business customers/partners
  • Previous financial institution experience
Benefits of working with us
  • Friendly and open-minded team
  • International environment
  • Certification program
  • Flexible working hours
  • Comfortable place of work
  • Team-buildings
  • Healthcare and multisport program
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Aktywne od: 0000-00-00